Terms of Service

TradeAide is software-as-a-service back-office software for trade contractors, operated by Fieldwork Labs LLC (“we,” “us”). It helps you manage customers, jobs, quotes, and invoices, and sends email on your behalf (for example, quotes and invoices to your customers). By creating an account or using tradeaide.io, you agree to these terms.

TradeAide is in an early/beta period. The service is provided “as is” and “as available,” without warranties of any kind, express or implied. Features are still being added and may change, be interrupted, or be removed as the product evolves. We work hard to keep the service reliable, but we do not guarantee uninterrupted or error-free operation, and you should not treat TradeAide as your only copy of business-critical records during this period.

You are responsible for your account: keeping your password secure, making sure the email address on file works, and everything done through your login. Verify your email address to unlock customer-facing sending. Tell us at support@tradeaide.io right away if you believe your account has been compromised. You must be at least 18 and using TradeAide for business purposes.

You agree not to use TradeAide to:

• send spam, deceptive messages, or email to people who haven't done business with you;
• break the law, infringe anyone's rights, or misrepresent who you are;
• probe, overload, disrupt, or attempt to bypass the service's security or rate limits;
• upload malicious code or content you don't have the right to use.

Emails sent through TradeAide (quotes, invoices, notifications) are sent at your direction, to your customers — you are responsible for having the right to contact them.

The customer, job, quote, and invoice records you enter are yours. We use them only to run the service for you, as described in the Privacy Policy. You can ask us to export or delete your data at any time.

During the early-access period, use of TradeAide may be free or individually arranged. When paid plans launch, billing terms (prices, billing cycle, refunds, and payment processing) will be published and will apply going forward — we'll give existing users clear notice before anything starts costing money.

To the maximum extent permitted by law, Fieldwork Labs LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities arising from your use of (or inability to use) TradeAide. Our total liability for any claim relating to the service is limited to the greater of $100 or the amount you paid us in the twelve months before the claim. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.

You can stop using TradeAide and ask us to delete your account at any time by emailing support@tradeaide.io. We may suspend or terminate accounts that violate these terms (especially the acceptable-use rules) or that create risk for the service or other users; where reasonable, we'll warn you first. On termination we'll delete your data on request, per the Privacy Policy.

We may update these terms as the product matures. The “last updated” date above will change when we do, and for material changes we'll notify account holders by email or an in-app notice. Continuing to use TradeAide after a change means you accept the updated terms.

Fieldwork Labs LLC · Boise, Idaho · support@tradeaide.io